SHIPPING & RETURNS POLICY
BrightSide Art’s Shipping Policy.
Hey guys, here you will find all the information on Shipping & returns. If you have any questions about our shipping & returns policy or questions relating to your order please email me at firstname.lastname@example.org.
If you are looking for information on your Wall Decal or how to stick it up check out our Wall Decal Product Page for that stuff!
Domestic Shipping Policy
Shipment processing time
Myself and Cash do our absolute best to ship all orders within 2-3 days. Sometimes delays can be experienced due to high volume of orders or if I’m out on-sight painting a mural or something unexpected pops up with Hendrix (family life amiright!) But rest assured we always do our best to get orders out as fast as we can for you.
We use reliable and reputable couriers (StarTrack/ Toll Ipec) for all orders. Please note these couriers do NOT ship over weekends. So please take weekends into account when expecting orders to arrive.
Over high volume times (think your Christmas orders!) shipping delays can be experienced due to couriers being overwhelmed with all the Chrissy gifts going out! Please allow additional time for your order to arrive & take note of cut off times for deliveries before Christmas. We will do our best to notify you of shipping timeframe cut offs.
If any delays in your are expected either myself or Cash will reach out to you via email or SMS message (depending on what details you have left when you check out). In this email we will let you know of the details & offer solutions or usually a free gift to thank you for your patience/ understanding.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
*Please note, while I endeavour to package and send out orders as quickly as possible - sometimes stock runs out or couriers experience delays that may impact the above mentioned shipping times. Specially around peak times such as Christmas, Black Friday & peak sale events.
Shipment to P.O. boxes.
Unfortunately PO boxes cannot be shipped to & Shopify doesn’t let us limit shipping addresses! So where possible please provide a physical address, if you forget or enter a PO Box address either myself or Cash will reach out to you for an alternative delivery address via your contact information provided at check out.
Shipment confirmation and order tracking
You will receive two confirmation emails from us regarding your order. The first will be to let you know your order has gone through successfully (yeww!) and the second will be once we have packed and sent off you will receive a confirmation Shipping email with your Tracking Number and details to track your order.
If you don’t receive these emails, please let me know ASAP so I can check your order status. Sometimes things happen and it may not have been processed all the way through, or there might be a spelling error in your email or phone number.
Customs, duties, and taxes
BrightSide Art is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
BrightSide Art is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or myself directly to let us know. Obviously we don’t want you to be disappointed by receiving a damaged order, but sometimes accidents can happen in transit. Please save all packaging material and damaged goods before reaching out to the shipping courier and myself so we can do our best to assist you. We recommend taking photos & including in emails & correspondence to myself & the shipping provider.
Look, nine times out of ten we are going to send you a new replacement order. Because it bloody sucks getting something damaged! The above is so we can seek compensation from the couriers and your help is super important to help us out with that.
International Shipping Policy
For shipments overseas (outside of Australia) we have seperate shipping rates which are based on quantity of products ordered. We've tried to keep it as simple as possible as $55 for single Wall Decals and $75 for multiple Wall Decals.
Returns Policy- Wall Decals.
As a small family business our biggest wish is that you absolutely LOVE your purchase from us and want to tell all your mates about BrightSide Art. So to help with this we insist you read carefully the description of each product to make sure you are ordering the right size, design and colour for the product you are purchasing.
If you are purchasing a Wall Decal please make sure to read the Product Information page HERE to find details on how to best put up your Wall Decal to get the best results.
If on the off chance there is something wrong with your product - please let us know as soon as possible (within 14 days) via email so we can arrange a replacement to be sent to you, free of charge of course!
Change of mind. Now I'm so sure your kids will be stoked on their new Wall Decals, but if they aren't stoked on their new Wall Decal email us within 30 days and let us know. I'll exchange your decal for another one FREE of charge (I'll cover the cost of returning your decal & send you out another for free).
All you have to do is make sure your Decal is kept in the same packaging and hasn't been used at all before you send it back to me.
If your product is damaged or doesn't work the way it should - get in touch and we will send you a replacement.
FREE Second Chance Policy - Wall Decals.
We strive to be able to provide as much value as possible for all our customers! And part of this is providing lots of support material and tips on how to stick up your new Wall Decal to get the best results. You can read our instructions HERE
However, we know sometimes mistakes happen! And maybe your Wall Decal has been damaged accidentally while you tried to stick it up - That sucks! And honestly, I’d be super bummed if I bought a brand new Decal and made a mistake that ruined it!
We are super confident our Wall Decals are durable & you’ll be able to successfully stick them up if you follow our instructions and take your time. But to give heaps of peace of mind, and really show you guys how much we love & appreciate your support we have introduced our Australian first, Free Second Chance Policy! Yep, you’re thinking, “guys! That's crazy! Surely you don’t mean - a FREE second chance!?” …
No, we sure do! And it's pretty much exactly what it sounds like - if you make an honest mistake putting your new Wall Decal and it gets ruined beyond repair, we will send you a new Wall Decal FREE! Please ensure you follow the steps below:
Firstly, if you have questions or are unsure about sticking up your wall decal - please don’t hesitate to email us or message us over Facebook/ Instagram to get some advice before you begin! Ideally we want to support you in getting your new Decal up right the first time!
Step 1) Take some photos of your ruined wall decal. Please be thorough to show where/ how the mistake was made. So we can use this information to help improve our instructional videos!
Step 2) Email us within 30 days of your purchase to email@example.com. Include your photos in this email and a bit of information on the mistake you made. This will help us improve our instructions for other customers.
Step 3) We will confirm we have your Second Chance request and will let you know tracking details for your replacement being sent out to you.
Important Information: Please note each customer can only claim ONE Second Chance Policy per order. If you order multiple decals we will replace one of your decals. The Second Chance Policy does not apply for your replacement Decal.