SHIPPING & RETURNS POLICY
BrightSide Art’s Shipping Policy.
Hey guys, here you will find all the information on Shipping & returns. If you have any questions about our shipping & returns policy or questions relating to your order please email me at email@example.com.
Domestic Shipping Policy
Shipment processing time
I do my absolute best to ship all orders within 2-3 days. Sometimes delays can be experienced due to high volume of orders or if I’m out onsight painting a mural. But rest assured I always do my best to get orders out as fast as I can for you.
I use reliable and reputable couriers (StarTrack/ Toll Ipec) for all orders. Please note these couriers do NOT ship over weekends. So please take weekends into account when expecting orders to arrive.
Over high volume times (think your Christmas orders!) shipping delays can be experienced due to couriers being overwhelmed with all the Chrissy gifts going out! Please allow additional time for your order to arrive & take note of cut off times for deliveries before Christmas.
If any delays in your are expected I will reach out to you via email or SMS message (depending on what details you have left when you check out). In this email I will let you know of the details & offer solutions or usually a free gift to thank you for your patience.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
*Please note, while I endeavour to package and send out orders as quickly as possible - sometimes stock runs out or couriers experience delays that may impact the above mentioned shipping times. Specially around peak times such as Christmas & Black Friday sale events.
Shipment to P.O. boxes.
Unfortunately PO boxes cannot be shipped to & Shopify doesn’t let me limit shipping addresses! So where possible please provide a physical address, if you forget or enter a PO Box address I will reach out to you for an alternative delivery address via your contact information provided at check out.
Shipment confirmation and order tracking
You will receive two confirmation emails from me regarding your order. The first will be to let you know your order has gone through successfully (yeww!) and the second will be once I’ve packed and sent off you will receive a confirmation Shipping email with your Tracking Number and details to track your order.
If you don’t receive these emails, please let me know ASAP so I can check your order status. Sometimes things happen and it may not have been processed all the way through, or there might be a spelling error in your email or phone number.
Customs, duties, and taxes
BrightSide Art is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
BrightSide Art is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or myself directly to let me know. Obviously I don’t want you to be disappointed by receiving a damaged order, but sometimes accidents can happen in transit. Please save all packaging material and damaged goods before reaching out to the shipping courier and myself so I can do my best to assist you. I recommend taking photos & including in emails & correspondence to myself & the shipping provider.
International Shipping Policy
At this moment I can offer shipping internationally on a case by case basis. If you would like to order and ship internationally please reach out to me directly via email (firstname.lastname@example.org) and I can provide an accurate shipping cost estimate for you. Please do this prior to ordering your favourite product so I can ensure to deliver to your country.
My biggest wish is that you absolutely LOVE your purchase from me. So to help with this I insist you read carefully the description of each product to make sure you are ordering the right size, design and colour for the product you are purchasing.
If you are purchasing a Wall Decal please make sure to read the Product Information page HERE to find details on how to best put up your Wall Decal to get the best results.
If on the off chance there is something wrong with your product - please let me know as soon as possible via email so we can arrange if a replacement needs to be sent to you.
Please remember returns or refunds will not be issued if you have changed your mind or if instructions on installing your Decals have not been followed (like if you don’t clean the dirt/ dust from your wall before sticking your decal up!).